Category Archives: Technology

My Favourite #Slack Features So Far

We’ve recently started using Slack at work, after the death or retirement of HipChat. From my previous minor experiences with Slack, I was sceptical, as it mostly seemed to be focused on sharing lots of animated gifs, but after getting more familiar with it, and importantly finding the setting for hiding images by default, I’m quite impressed with the tool. This is a list of my favourite features so far, that might benefit others as well:

  • Show only unread and starred conversations 1
    • Most importantly, this means you can be in ALL THE CHANNELS if you want to, without having to have them all open in your side bar all the time
  • Alt-Up and Alt-Down to navigate conversations in side bar
  • Shift-Alt-Up and Shift-Alt-Down the navigate unread conversations only
  • Alt-Back and Alt-Forward to jump to previous conversation and forward again
  • For example:
    • A new message is received in channel A, which is 10 channels below current channel B
    • You Alt-Shift-Down to go to the new channel
    • After reading it to Alt-Back to go back to channel B
    • Channel A is now hidden again (unless it’s starred) to leave less clutter
    • If you realise you wanted to reply to the message, just Alt-Forward to go to A again
  • Searching! You can actually search through history in Slack. This might seem like a natural feature, but it was completely missing from HipChat, and you’d have to go to the website and search, and it didn’t work very well, as it would be hard to get at the context of any results found.
1) This is where to find this in the side bar setting:

Rage quitting: my experience with EE and T-Mobile – part 3

When I got the man for the job on the line, it was very hard to hear him in the noisy shop, and I had to make him shout. What added to my requests for him to repeat himself, was that I couldn’t believe what he was now telling me: reverting back to PAYG would take a month! I asked him why this was and he told me that it was because it was a 1-month contract. I explained that I had mistakenly been put onto the contract, and that it was mis-sold to me, but that made no difference. I told him that I would be happy to still pay for the full month, if he could just change me over to PAYG now, so I could make international calls again, but he said that it had nothing to do with the payments, which I found hard to believe as I could be transferred _onto_ the contract in less than a day, so why would it take a month to transfer me back.

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Rage quitting: my experience with EE and T-Mobile – part 2

Calling T-Mobile customer support is free. Or at least, they won’t charge you for the call. However, it does cost a lot of time, and they say time is money, so it’s not completely free. Especially as you have to go through about four or five levels of button-pressing, choosing between tons of almost similar topics (God forbid they’d have to ask you any questions once you get through to their outsourced, probably under-paid, telephone support person).

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Rage quitting: my experience with EE and T-Mobile – part 1

I’ve been a T-Mobile customer for several years now. Until recently I was on Pay-As-You-Go, which seemed to fit my usage quite well. I would top up about £10 each month, which would give me free texts for the following month and enough credit for all the phone calls I would normally make. If I used more during one month, I would simply perform an extra top up, and if I used less, the credit might stretch even further than a month. For internet I would buy “unlimited” (500MB/month) usage for £20 every six months. It seemed like a good system.

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