When I got the man for the job on the line, it was very hard to hear him in the noisy shop, and I had to make him shout. What added to my requests for him to repeat himself, was that I couldn’t believe what he was now telling me: reverting back to PAYG would take a month! I asked him why this was and he told me that it was because it was a 1-month contract. I explained that I had mistakenly been put onto the contract, and that it was mis-sold to me, but that made no difference. I told him that I would be happy to still pay for the full month, if he could just change me over to PAYG now, so I could make international calls again, but he said that it had nothing to do with the payments, which I found hard to believe as I could be transferred _onto_ the contract in less than a day, so why would it take a month to transfer me back.

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Calling T-Mobile customer support is free. Or at least, they won’t charge you for the call. However, it does cost a lot of time, and they say time is money, so it’s not completely free. Especially as you have to go through about four or five levels of button-pressing, choosing between tons of almost similar topics (God forbid they’d have to ask you any questions once you get through to their outsourced, probably under-paid, telephone support person).

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I’ve been a T-Mobile customer for several years now. Until recently I was on Pay-As-You-Go, which seemed to fit my usage quite well. I would top up about £10 each month, which would give me free texts for the following month and enough credit for all the phone calls I would normally make. If I used more during one month, I would simply perform an extra top up, and if I used less, the credit might stretch even further than a month. For internet I would buy “unlimited” (500MB/month) usage for £20 every six months. It seemed like a good system.

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